Referral Partner Agreement

Governing law: New South Wales, Australia

Last updated: 2026-09-29

This agreement is between Mixtape Memories (ABN 71 916 209 957) ("Mixtape Memories", "we", "us") and the organisation that applies to join our referral program ("Partner", "you"). You accept it when you submit your partner application. It applies together with our Terms of Service and Privacy Policy.

1. The relationship

You are an independent business. This agreement is non-exclusive and does not create a partnership, agency, employment or joint venture. You may recommend Mixtape Memories to families, but you must not present yourself as acting for us in any other way.

2. Who can join

The program is open to Australian funeral homes, other funeral service providers (for example celebrants and memorial services) and religious institutions that hold a valid Australian Business Number (ABN). It is available in Australia only.

Every application is checked (including ABN validity and, for charities, the ACNC Charity Register) and approved by a person at Mixtape Memories before a referral code is issued. We may decline an application, or withdraw approval, at our discretion.

Branches that share one ABN register as branches of the approved organisation. Each branch gets its own referral code for tracking; payouts for all of them go to the one account for that ABN.

3. Your referral code

We give you a limited, revocable, non-transferable right to use your referral code and link to refer families. You must not sell your code, publish it for general discount-seeking (for example on coupon websites), use it for your own purchases, or use it in any way other than referring families you serve.

4. Discount and reward

• Families who use your code receive 10% off the price of the video option they choose.
• You earn a reward of 10% of the family price of the option they buy (currently AU$45, AU$65 or AU$99.90 per video, depending on the option), once the sale settles (clause 6).
• Only one discount code applies to a purchase; codes do not combine.
• If you also buy videos from us at partner prices, partner prices and referral discounts do not combine, and you cannot earn a reward on your own purchases.

We may change the rates or prices on at least 30 days' notice. A change never affects a reward already earned.

5. Telling families about the reward (the most important clause)

Before a family buys, you must clearly tell them that your organisation receives a financial reward from Mixtape Memories if they make a purchase. Families also see a notice at checkout when your code is applied, but that does not replace your own disclosure.

Not telling families may breach the Australian Consumer Law (including sections 18 and 29) and funeral industry codes of conduct. It is grounds for immediate suspension or termination, and for withholding rewards that relate to the undisclosed referrals.

6. When and how you are paid

• Payouts are made through Stripe Connect. You enter your bank details directly with Stripe; we never receive or store them. A religious institution may nominate an account it controls, such as its donation fund.
• Each reward is held for a 30-day settlement period after the family pays, to allow for refunds and disputes. After that it becomes payable and is transferred to your Stripe account.
• You are responsible for your own tax. Where it applies, we issue a Recipient-Created Tax Invoice (RCTI) for each payment, and you agree not to issue your own tax invoice for the same reward. Tell us straight away if your GST registration changes.
• We may hold payouts while we look into a possible breach of this agreement. We will tell you why.

7. Refunds and disputes

If a sale is refunded, charged back or disputed, the reward for that sale is reversed: cancelled if it has not been paid, or deducted from a future payout (or repaid by you on request) if it has. You are not entitled to a reward on refunded or disputed sales.

8. Your obligations

You must comply with the Australian Consumer Law, the Competition and Consumer Act 2010 (Cth), any funeral industry code of conduct that applies to you, and privacy law in how you handle families' information. You must not make promises about Mixtape Memories that we have not made, or pressure a family to buy.

9. Confidentiality

You must keep confidential any non-public information about Mixtape Memories, our pricing arrangements with you, and families.

10. Fraud and misuse

Referring yourself, manipulating codes, misleading families, or not disclosing the reward is misuse. We may terminate immediately, withhold unpaid rewards, and recover rewards already paid in connection with the misuse.

11. Ending this agreement

Either of us may end this agreement by giving 30 days' written notice (email is enough). We may suspend or end it immediately if you breach clause 5, 8 or 10. When it ends, your code stops working. Rewards for sales made before the end are still paid under clauses 6 and 7, unless clause 5 or 10 applies.

12. Liability

You indemnify us against claims that arise from your breach of this agreement or from what you tell families. To the extent the law allows, our total liability to you under this agreement is limited to the rewards payable to you. Nothing in this agreement excludes rights that cannot be excluded under the Australian Consumer Law.

13. Changes to this agreement

We may update this agreement by giving you at least 30 days' notice by email. Each version is dated and recorded against your account. If you keep using your code after a change takes effect, you accept the updated version; if you don't agree, you can end the agreement under clause 11.

14. Governing law

This agreement is governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales.

15. Contact

Questions about this agreement: [email protected]